Privacy Policy

1. Overview

PartHero ("we," "our," or "us") provides software to help orchestras and performing arts organizations manage, assign, and digitally deliver musical parts and related materials.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and software platform (the "Service").

By using PartHero, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

A. Information Provided by Organizations

When an orchestra or organization creates an account, we may collect:

• Organization name
• Administrator (librarian) name
• Email address
• Billing information (if applicable)
• Uploaded documents (scores, parts, related materials)

B. Information About Musicians and Principals

Organizations using PartHero may upload roster information including:

• Name
• Email address
• Instrument/section
• Assigned parts

This information is provided to us by the organization for the purpose of part assignment and delivery.

C. Automatically Collected Information

When users interact with the platform, we may collect:

• IP address
• Browser type
• Device information
• Access timestamps
• Log data related to email delivery and link access

This information is used for security, diagnostics, and service improvement.

3. How We Use Information

We use collected information to:

• Provide and operate the PartHero platform
• Send transactional emails (e.g., part assignments, delivery notifications)
• Generate secure access links for principals and musicians
• Improve platform reliability and performance
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

We do not sell personal information.

4. Email Communications

PartHero sends transactional emails on behalf of organizations using the platform. These emails may include:

• Notifications of part assignments
• Secure access links for downloading materials
• Administrative communications

We do not send marketing emails to musicians or principals unless they explicitly opt in.

Organizations are responsible for ensuring they have the appropriate authority to provide email addresses to PartHero for transactional delivery purposes.

5. File Storage and Security

Uploaded files (such as scores and parts) are stored in secure cloud infrastructure managed by reputable providers (e.g. Amazon Web Services).

We implement reasonable technical and organizational safeguards, including:

• Encrypted HTTPS connections
• Access-controlled storage
• Secure link-based access for file downloads
• Logging and monitoring of access activity

However, no system can be guaranteed 100% secure.

6. Data Retention

We retain data for as long as necessary to:

• Provide services to the organization
• Maintain account functionality
• Comply with legal obligations

Organizations may request deletion of their account and associated data, subject to legal and contractual obligations.

7. Data Sharing

We may share information only with:

• Cloud hosting providers (for storage and infrastructure)
• Email service providers (for transactional delivery)
• Legal authorities when required by law

We do not sell, rent, or trade personal data.

8. International Users

PartHero is operated in the United States. If you access the Service from outside the U.S., you understand that your information may be transferred to and processed in the United States.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Object to certain processing activities

Requests may be submitted to: contact@parthero.net

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy, please contact:

Email: contact@parthero.net

Mailing Address: P.O. Box 70162 Charleston, SC 29415